FAQ

Frequently Asked Questions

Where do you ship to?

We ship across the United States and internationally to most countries. Shipping times and rates vary by location — see our Shipping & Returns page for details.

How long does shipping take?

US orders typically arrive within 7–15 business days on standard shipping. Expedited options are available at checkout.

Can I track my order?

Yes! Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to monitor your delivery in real time.

What is your return policy?

We accept returns within 30 days of delivery on unused items in original condition. Visit our Shipping & Returns page to start a return.

My item arrived damaged. What do I do?

We're so sorry to hear that! Please email us at support@itsvibemart.com with a photo of the damage and your order number. We'll make it right.

Do you offer discounts or promotions?

Yes! Sign up for our email list to be the first to know about sales, new arrivals, and exclusive deals.

How do I contact customer support?

You can reach us via our Contact page or email us directly at support@itsvibemart.com. We aim to respond within 1–2 business days.